Privacy Policy

Last Updated: [ October 26, 2025]

At Ludpeak, operated by H K JILE INTERNATIONAL TRADING LIMITED, we are deeply committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines the types of "Personally Identifiable Information" (PII) we collect, how we use and protect it, and your rights regarding your data when you visit our website, ludpeak.com, and use our services.

By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience, process your orders efficiently, and improve our services.

A. Information You Provide Directly:

Account & Purchase Information: When you create an account, place an order, or request a service, we collect your name, billing and shipping address, email address, phone number, and payment details.
Communication Information: When you contact our Customer Support team, sign up for our newsletter, participate in a survey, contest, or promotion, we collect the content of your communication and your contact details.
Preferences: Information regarding your style preferences, wish lists, and product reviews.

B. Information Collected Automatically:

Device & Usage Data: When you visit our site, we automatically receive your computer’s Internet Protocol (IP) address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing and purchasing behavior. For more details, please see Section 5: Cookies Policy.

2. How We Use Your Information

We use the information we collect for the following business purposes:

To Fulfill Your Orders: To process your payments, communicate with you about your order (confirmations, updates, shipping notifications), and arrange for delivery, returns, or exchanges.
To Provide & Improve Our Services: To operate, maintain, and improve our website, products, and services. This includes analyzing site performance and customer behavior to enhance your shopping experience.
To Communicate With You: To respond to your inquiries, send you important administrative messages (like policy changes), and, with your consent, send you marketing communications about new products, promotions, and events we think may interest you.
For Security & Fraud Prevention: To protect the security and integrity of our website and business, to prevent fraud, and to comply with legal obligations.
For Personalization: To personalize your experience on our site, such as recommending products or showing content based on your preferences and purchase history.

3. Data Protection & Security

We implement a variety of security measures to maintain the safety of your personal information.

Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt sensitive information (like credit card data) transmitted during the checkout process.
Secure Infrastructure: Your personal information is stored behind secured networks and is only accessible by a limited number of authorized personnel who are required to keep the information confidential.
Payment Security: We do not store your full credit card details on our servers. All payment transactions are processed through a PCI-DSS compliant payment gateway provider.

4. Data Sharing & Third-Party Disclosure

We do not sell, trade, or rent your Personally Identifiable Information to third parties for their marketing purposes. We may share your information with trusted third-party service providers only to the extent necessary for them to perform services on our behalf, under strict confidentiality agreements. These services include:

Order Fulfillment: Shipping carriers (e.g., DHL, FedEx, local postal services).
Payment Processing: Secure payment gateways (e.g., PayPal, Stripe).
Business Operations: Website hosting, data analysis, email delivery, marketing assistance, and customer service.
Legal Compliance: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Ludpeak, our customers, or others.

5. Cookies Policy

We use cookies and similar tracking technologies to enhance your browsing experience.

Strictly Necessary Cookies: Essential for core functions like navigating pages, adding items to your cart, and processing payments.
Performance & Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). This data is aggregated and anonymous.
Functionality Cookies: Allow the website to remember choices you make (like login details or region) to provide enhanced, more personal features.
Targeting/Advertising Cookies: Used by our advertising partners to deliver ads relevant to you on other websites.

You can control cookie settings through your browser. Disabling cookies may limit your ability to use certain features of our website. For more detailed information on the cookies we use, please contact us.

6. International Data Transfers

As a Hong Kong-based company serving international customers, your information may be transferred to and processed in countries other than your own, including the United States, where data protection laws may differ. We take all necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.

7. Your Rights & Choices (Including GDPR & Hong Kong PDPO)

Depending on your location, you may have certain rights regarding your personal data:

Access & Correction: You can access, update, or correct your personal information by logging into your account or contacting us.
Marketing Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email.
Data Deletion: You may request the deletion of your personal data, subject to certain legal obligations we have to retain transaction records.
Do Not Track: Our website does not currently respond to "Do Not Track" signals from browsers.

To exercise these rights, please contact us at support@ludpeak.com. We will respond to your request in accordance with applicable law, such as the EU's General Data Protection Regulation (GDPR) or Hong Kong's Personal Data (Privacy) Ordinance (PDPO).

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill orders, comply with legal obligations (e.g., tax, accounting), resolve disputes, and enforce our agreements.

10. Links to Third-Party Websites

Our website may contain links to other sites. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policy of any website you visit.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

H K JILE INTERNATIONAL TRADING LIMITED
(operating as Ludpeak)
Room 2511D, Unit F, 25/F
Golden Bear Industrial Centre
66-82 Chai Wan Kok Street, Tsuen Wan
Hong Kong
Email: support@ludpeak.com
Tel: +852 XXXX XXXX