Return & Refund Policy

At Ludpeak, we are dedicated to your complete satisfaction. We take great care in selecting and presenting each piece in our collection. However, if you are not entirely happy with your purchase, our policy is designed to make the return process as smooth and straightforward as possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return and full refund, your item must meet all of the following conditions:

Unworn & Unused: The item must be in the same pristine condition as when you received it. It must not show any signs of wear, alteration, or damage.
Original Packaging: All items must be returned in their original packaging, including any gift boxes, pouches, presentation cards, or certificates of authenticity.
Proof of Purchase: You must provide the original order confirmation email or receipt.

How to Initiate a Return

Contact Us: To start a return, please email our support team at support@ludpeak.com within the 30-day window. Include your order number and the reason for the return.
Authorization: We will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your package.
Ship the Item: Items must be sent back using the provided instructions. For your protection, we strongly recommend using a trackable shipping service. We cannot be responsible for returns lost in transit.
Important: Returns sent to our address without prior authorization via email will not be accepted or processed.

Damages, Defects, or Shipping Errors

Please inspect your order carefully upon delivery.

Contact us immediately at support@ludpeak.com if you receive:
- A defective item (e.g., broken clasp, missing stone).
- A damaged item.
- The wrong item compared to your order confirmation.
Please provide your order number and clear photos/videos of the issue. We will evaluate the situation and promptly arrange for a replacement, repair, or refund.

Exceptions & Non-Returnable Items

To ensure hygiene and quality for all our customers, the following items cannot be returned or exchanged for change of mind:

Pierced Earrings (for hygiene reasons, unless defective).
Personalized, Custom-Made, or Engraved Items.
Items purchased during a final sale or marked as "Non-Returnable."
Gift Cards.
Any item not in its original, unworn, and unused condition.

Original shipping fees are non-refundable. The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item).

Exchanges

The fastest way to obtain a different item is to follow the standard return process. Once your return is received and inspected, we will issue a refund. You can then place a new order for the desired item on our website.

For defective or incorrect items, we will happily arrange a direct exchange. Please contact us at support@ludpeak.com.

Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be automatically processed to your original method of payment.
Processing Time: Please allow up to 10 business days for the refund to be processed by us.
Bank/Card Posting: After we process the refund, it may take additional time (5-10 business days) for the amount to appear on your bank or credit card statement, depending on their policies.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@ludpeak.com.

Contact Us for Returns

For any questions regarding our Returns & Refunds Policy, please contact our customer support team.

H K JILE INTERNATIONAL TRADING LIMITED
Room 2511D, Unit F, 25/F, Golden Bear Industrial Centre
66-82 Chai Wan Kok Street, Tsuen Wan, Hong Kong
Email: support@ludpeak.com
Tel: +852 XXXX XXXX